Indigenous Engagement Specialist, Canoo

Indigenous Engagement Specialist, Canoo

Location: Canada

Job Type: Full-time, Permanent Position (remote)

About the Institute for Canadian Citizenship (ICC)

The Institute for Canadian Citizenship (ICC) is seeking partnerships associate for its flagship program, Canoo as we embark upon an exciting new phase of expansion and learning.

The ICC unlocks Canada for newcomers. Canoo provides newcomers to Canada with free access, via its app, to a network of national partners of over 1400 parks, museums, galleries, science centres, sports, live events, volunteering opportunities, travel, as well as discounts with Canada’s leading brands. Canoo’s partners make up Canada’s largest welcome network and over 420,000 newcomers have joined Canoo so far.

Our team is incredibly driven and passionate about our work.

The ICC is a national organization with its office located in downtown Toronto and team members working remotely across Canada.

The ICC respectfully acknowledges that it is located on the traditional territory of the Mississaugas of the Credit Frist Nation, the Anishinaabe, the Chippewa, the Haudenosaunee and the Wendat peoples and is now home to many diverse First Nations, Inuit and Métis peoples across Turtle Island.

About the position:

Powered by Canoo’s infrastructure and scale (including having the largest newcomer contactable database in Canada), this position has the crucial role to develop the most comprehensive link between Indigenous organizations and communities with newcomers country-wide.

Your contributions will have a direct, positive impact on newcomers to Canada becoming aware of our land’s Indigenous history, affairs and responsibilities towards meaningful Reconciliation. Moreover, your role will enable the building of relationships between Canadian newcomers and Indigenous organizations, events and activities.

You will be joining the Canoo’s partnerships team. Your main responsibility to Canoo’s success will be to identify and engage with Indigenous organizations, activities and events across the country to join Canoo as partners with the objective of connecting these organizations/activities with Canoo newcomer members.

You will be interacting with these organizations daily, establishing collaboration agreements, and coordinating their participation on Canoo, while updating Canoo’s platform to reflect these new relationships and activities on the Canoo app and the program’s communications.

Your role will also inform Canoo on how to integrate Indigenous knowledge and practices into the overall program.

Additionally, you will also have responsibilities in managing and growing the general Canoo partner network.

You will join a passionate team working with autonomy who embraces big thinking, and attention to detail. You will succeed by bringing your own ideas to the table, to help shape the future of Canoo as a unique program supporting the development of newcomer-Indigenous relations.

This role demands attention to detail, comfort with a sales environment, excellent interpersonal and negotiation skills, sound decision-making, as well as familiarity with the culture of purpose-driven organizations.

The successful candidate will have a proven record of developing and implementing Indigenous engagement practices, collaboration with Indigenous communities, and experience with the collection, interpretation and integration of Indigenous knowledge into project applications.

This is a full-time, remote, permanent position open to candidates across Canada. However, candidates based in Alberta will be given a preference. This position reports to the Director of Global Partnerships. Occasional travel may be required.

Main Responsibilities:

  • Identify Indigenous organizations, festivals, activities, event, and volunteer opportunities to promote on Canoo for Canoo members.
  • Establish agreements with Indigenous organizations, festivals, activities, and events.
  • Grow and manage a dedicated portfolio of Canoo non-Indigenous partnerships.
  • Lead the onboarding and stewardship of new partners.
  • Resolve issues, provide tools & updates, coordinate projects, and request feedback on Canoo and collaboration possibilities with Canoo partners.
  • Upload text & graphic assets on the Canoo app back-end system received by organizations assigned to you.
  • Follow-up with partners assigned to you to retrieve key metrics for Canoo.
  • Maintain a record of interactions with partners on the ICC’s Customer Relationship Manager (CRM) system.
  • Support the coordination of joint ICC-partners’ marketing campaigns to promote Canoo, and its partners for member acquisition.
  • Draft content such as memos, invitation letters, promotional text, and presentations.
  • Provide advice to the Canoo team in building appropriate alliances and partnerships with Indigenous organizations.

Key Qualifications:

  • Post-secondary degree or diploma in a relevant field or equivalent experience.
  • Lived experience within Indigenous nations/culture including familiarity and knowledge of Indigenous traditions, ceremonies and principles.
  • A minimum of 3 years of experience in fields such as partnerships management, sales, community relations, and/or public relations or related with Indigenous communities and/or organizations.
  • Strong written and verbal communication skills coupled with experience drafting clear and professional messaging.
  • Experience using Customer Relationship Management (CRM) systems such as Salesforce or similar and experience managing contact lists or campaign tools
  • Excellent organizational and time management skills; ability to work independently and as part of a team.
  • High degree of comfort in verbal customer service and negotiations.
  • Excellent accuracy and attention to detail with an eye on the big picture.
  • Demonstrated ability to work successfully with diverse community members and staff.
  • Proficiency with Microsoft Office applications including Excel, Word, Outlook, and PowerPoint.
  • Experience working with digital products is an asset.
  • Working knowledge in languages other than French and English is an asset.

Salary and Benefits: 50, 000 –60, 000.00 commensurate with experience  Plus 10% salary premium if you are professionally bilingual in English and French.

  • We offer a comprehensive benefits package, an extended health and dental group benefits package.
  • Our approach to compensation is a conversation with you. We want to discuss compensation with you to make sure we get it right.

Work remotely:

Position is fully remote with the possibility to work from the ICC’s Toronto office. Travel to Toronto is required on request.


To apply, please submit a resume and cover letter to Jill Madorsky at by July 20, 2022. Applications will be accepted and reviewed on an on-going basis.

Preference will be given to candidates who self-identify as First Nations, Métis or Inuit.

We thank all candidates for their interest, but only those selected for an interview will be contacted.

The Institute for Canadian Citizenship is an equal opportunity employer committed to developing inclusive, barrier-free recruitment and selection processes, and work environments that support a diverse workforce. If you require accommodation measures during any aspect of the recruitment process, we will work with you to address your needs. Information related to accommodation measures will be treated as confidential.